With a passion for travel, logistics, and strategic planning, Carole Thellend has dedicated her career to optimizing corporate and group travel experiences. Over the past 38 years, she has built a reputation as a leader in the industry, specializing in corporate, group, and sports travel.

A Career Built on Expertise & Innovation

Carole began her journey in the travel industry as an account manager for a Travel Management Company (TMC), where she developed a deep understanding of corporate travel policies, supplier negotiations, and industry technology. Over time, she honed her skills in managing travel programs that align with business objectives, ensuring seamless logistics for clients.

Her expertise extends beyond corporate travel—Carole is a seasoned specialist in organizing complex group travel, including destination weddings, corporate retreats, and sports team travel. Whether securing group airfare rates, coordinating accommodations, or handling last-minute itinerary changes, she is committed to delivering a hassle-free experience.

A Client-First Philosophy

Carole believes that exceptional service begins with understanding and anticipating clients' unique needs. Her approach is built on:

Personalization – Crafting customized itineraries that align with each traveler’s preferences.
Efficiency – Leveraging industry expertise and technology to optimize travel logistics.
24/7 Support – Providing seamless assistance for last-minute changes and unexpected challenges.

Her dedication to client satisfaction has helped set her agency apart, ensuring every journey is smooth, well-planned, and memorable.

Industry Influence & Adaptation

Carole has been an active participant in industry conferences, including events hosted by Ensemble and Air Canada, staying ahead of trends and innovations in travel. She has also been recognized for her contributions, with her agency earning Air Canada’s Circle of Excellence Award and top producer accolades from Ensemble.

Over the years, Carole has navigated major shifts in the travel industry, from airline commission cuts in the 1990s to the rise of online booking platforms. Despite these challenges, she has adapted by embracing technology, AI-driven tools, and personalized service, ensuring her agency remains a leader in the evolving travel landscape.

A Passion for Travel & Future Vision

For Carole, travel is more than just a career—it’s a lifelong passion. From organizing pre-Olympic sports tournaments to curating once-in-a-lifetime experiences for clients, she thrives on making travel dreams a reality. Her personal adventures include an unforgettable safari in Kenya and Tanzania, along with countless other global experiences.

Looking ahead, Carole’s focus is on growing corporate and group travel, staying ahead of industry advancements, and continuing to provide the highest level of service. With her expertise, adaptability, and commitment to excellence, she remains a trusted leader in the travel industry.